Setting Up Printer and Order Ahead
Updated: Mar 2
Part 01: Business Account
1. Make sure "Order Ahead" is toggled on in Business app.
Check 01
Check 02:
Alternative: This can also be accessed via the desktop version.
Part 02: Printer
Hardware
Printer needs to be setup. This is if a new printer is being installed.
1. Power and Internet connected: Printer will need plugged into power.
Power with the power chord. Internet with the provided ethernet cord.
2. Download "Star Quick Setup Utility" App: For Star Printers.
Phone will need to share the same wifi that the printer is plugged into. Same wifi network.
https://apps.apple.com/us/app/star-quick-setup-utility/id1549088652
Locate the information need for step 3
3. Setup
Follow A if the printer has never been setup before. Follow B, if it has.
A. Printer Never Setup before
Open Star App (ensure you are on the same wifi as the device is plugged in)
Click on top section that shows searching for a device.
Select the correct one, and confirm.
Open "Printer Settings"
Open "Star CloudPRNT Settings"
enter "public" for the password
Toggle on change password.
Select Username of business it is being used for. Example, "Kofenya Printer".
Select Password, use the same password as the business account password. Not mandatory, but keeps it easy.
When this is completed. Be sure to enter all information into this document https://docs.google.com/spreadsheets/d/1TUSdox0AYpInEOkksCbUtCPoM_E9O-E07Q3kccfK81Q/edit#gid=0
B. Printer Setup already
Open Star App (ensure you are on the same wifi as the device is plugged in)
Click on top section that shows searching for a device.
Select the correct one, and confirm.
Open "Printer Settings"
Open "Star CloudPRNT Settings"
Enter given password, found here for the password
How to add paper to the receipt printer
Recap:
Printer information
https://docs.google.com/spreadsheets/d/1TUSdox0AYpInEOkksCbUtCPoM_E9O-E07Q3kccfK81Q/edit#gid=0
for first time: default credentials before changing:
Username is "root" Default password is "public"
Software
The system allows you to connect receipts printers to your locations. Also, you can enable or disable printing receipts by default. To do that, please follow these steps.
1. Add a printer to the admin panel
Login to the web panel and Navigate to your Venue
Open the Location where you are going to install a printer for receipts
Navigate to the printers tab and Click the ‘Add printer’ button
Type the MAC address of your device there and Pick a custom printer’s name
how to find MAC address of your printer
2. Connect printer in printer settings
1. Copy the Printer URL from the admin panel. This URL is universal for all of your printers.
2. Connect your printer to LAN or WiFi
3. Enable Cloud Print and paste thatURL in the Server URL in printer settings (Step 3).
4. Save printer settings
Full Instructions for different devices:
5. Check that the printer function is on in both the admin (desktop version) and business app.
Desktop Version
Business App Version
Part 03: Device + Sound
This serves the purpose of making sure the sound comes through on the device so that employees are alerted to a new order
A. Phone Settings:
Make sure phone volume is all the way up.
Have phone/device plugged in at all times
Device should be near printer
Make sure silent mode is turned off, that is the toggle on the left or right side.
5. Disable sleep Mode.
This is to keep the screen on all the time, so that the sound can be heard.
https://www.businessinsider.com/guides/tech/how-to-keep-iphone-screen-on
B. Speaker (Optional)
Power: Make sure speaker has opportunity to be plugged in 24/7
Pair: Have the speaker paired to the device that the business app is on.
Turn-Off Sleep Setting:
4. Audio Settings: On phone/device: adjust audio settings:
Set to hearing aid (or speaker)
https://www.idownloadblog.com/2021/01/27/classify-bluetooth-device-tutorial/
In Summary:
Device, Printer and Optional Speaker must all of power.
Printer needs to be be paired to internet via ethernet cord (provided)
Oxbux device and Speaker need to be paired together
Sleep settings for both the speaker and the device need to be disabled
Volumes turned up.
Make sure stickers are applied to the device with instructions
Test before leaving... and then test a day later